Refund Policy
Biopunk Peptides — Returns & Refund Policy
Effective Date: 2026-07-31
Last Updated: 2026-07-31
Version: 1.1
5.1 Returns & Refund Snapshot
| Attribute | Value |
|---|---|
| Effective Date | 2026-07-31 |
| Physical Returns | Not accepted — no ship-back required |
| Eligible Claims | Damaged in transit · Defective on arrival · Wrong item shipped |
| Damaged / Defective / Wrong-Item Window | 48 hours from delivery |
| Purity / Potency / Identity Claims | Third-party lab test on Biopunk retention sample (within 60 days) |
| Resolution Options | Refund or replacement (customer’s choice) |
| Card / Apple Pay / Google Pay Refunds | Store credit OR USDC to customer-provided wallet |
| Cryptocurrency Refunds | Original cryptocurrency to customer-provided wallet (less network fees) |
| Order Change Window | 12 hours from payment |
| Age Requirement | 21+ (verified at checkout) |
5.2 Overview
Biopunk Peptides supplies research-grade compounds for laboratory use only. Because of the sensitive and research-specific nature of our products, we do not accept physical returns. Approved claims are resolved through refund or replacement without requiring the customer to ship the product back.
This policy explains what claims are eligible, how to file one, and how refunds are processed. It should be read together with our Terms & Conditions and Shipping Policy.
5.3 Eligible Claims
Claims are eligible for review only if the product arrives:
Damaged in transit
Defective on arrival (visible manufacturing or packaging defect — for example, broken vial, missing lyophilized cake, or visible contamination)
Incorrect (the item shipped does not match the item ordered)
For purity, potency, or identity concerns, see §5.4.
The following are not eligible for refund or replacement:
Change of mind, incorrect ordering, or no-longer-needed items
Claims of ineffectiveness or unmet expectations (products are sold for laboratory research only; no efficacy claims are made or accepted)
Items opened, used, or otherwise removed from original packaging beyond what is necessary to identify damage on arrival
Delivery issues caused by customer-provided address errors, carrier delays, or missed deliveries (see Shipping Policy §4.5 and §4.7)
Products handled or stored outside recommended conditions after delivery
Claims submitted more than 48 hours after delivery (for damaged, defective-on-arrival, or wrong-item claims) or more than 60 days after delivery (for purity, potency, or identity claims)
5.4 Purity, Potency, or Identity Claims (Third-Party Lab Test)
Claims that a product fails to meet its advertised specifications for purity, potency, or chemical identity are resolved through independent third-party analytical testing of Biopunk’s retention sample for the batch in question.
Protocol.
Contact [email protected] within 60 days of delivery to request a claim reference number. Include your order number, the specific product, its batch or lot number, and a brief description of the concern.
If Biopunk maintains a retention sample for the identified batch, Biopunk will ship a sealed vial from its retention library to a mutually agreed-upon accredited third-party analytical lab. Customer-submitted samples are not accepted, as chain of custody cannot be independently verified.
The customer pays the cost of the lab test upfront. Acceptable tests include high-performance liquid chromatography (HPLC) for purity, mass spectrometry (MS) for identity, and/or a validated potency assay appropriate to the compound.
The lab reports results directly to both Biopunk and the customer.
Cost and resolution.
If the report confirms the product is out of specification — the tested retention sample fails to meet the purity, identity, or potency stated on the product’s Certificate of Analysis — Biopunk will refund the full purchase price of the customer’s product and reimburse the documented cost of the lab test.
If the report confirms the product meets specification, the customer bears the cost of the lab test and no refund is issued for the product.
Retention availability. Biopunk maintains retention samples for 90 days after a batch enters inventory. If retention for the identified batch is unavailable — for example, because the retention period has elapsed or the retention supply has been exhausted — Biopunk cannot conduct retention-based testing. In that case, the claim will be reviewed on its individual merits and resolved at Biopunk’s discretion, which may include store credit or replacement.
Review timeline. Biopunk will acknowledge submitted claims within 5 business days and coordinate lab shipment within a reasonable timeframe. Lab testing turnaround varies by test type and provider.
Scope. This section applies only to purity, potency, and identity claims. Damaged-in-transit, wrong-item, and visibly-defective-on-arrival claims follow §5.5, not this protocol.
5.5 How to File a Damaged, Defective, or Wrong-Item Claim
Contact [email protected] within 48 hours of delivery with:
Order number
Clear photographs of the damaged, defective, or incorrect item
Photographs of the shipping packaging (interior and exterior)
Brief description of the issue
Do not discard the product or packaging until your claim is reviewed. Photographs must clearly show the issue; blurred, cropped, or ambiguous images may delay or invalidate a claim.
Biopunk will review the claim and respond within 2 business days. Physical return of the product is not required.
5.6 Resolution
If a claim under §5.5 is approved, the customer may choose either:
Replacement — the same item shipped again at no additional cost, or
Refund — processed per §5.7.
Biopunk may require documentation that the affected product has been disposed of (for example, photographs showing contents drained and packaging destroyed) as a condition of approval, to prevent duplicate claims or resale.
5.7 Refund Processing
Approved refunds are issued within 5–7 business days of approval. Refund method depends on the original payment method:
Cryptocurrency payments (via NoWPayments). Refunds are issued in the original cryptocurrency to a wallet address the customer provides, less blockchain network transaction fees for the refund transfer.
Card, Apple Pay, and Google Pay payments (via Verified Crypto Checkout). These payments settle to Biopunk in USDC on the Polygon network and are final at settlement. Refunds cannot be issued back to the original card or wallet. Approved refunds are issued at the customer’s choice as (a) store credit for the full purchase amount, or (b) USDC on the Polygon network sent to a customer-provided wallet address. Chargebacks and reversals are not processed by our payment provider.
Store credit does not expire and may be applied to any future Biopunk purchase.
5.8 Order Cancellations & Changes
Orders may be cancelled or modified within 12 hours of payment by contacting [email protected] with the order number. Requests received after the 12-hour window cannot be honored because the order has entered fulfillment.
5.9 Fraud & Abuse
Biopunk reserves the right to deny any claim reasonably suspected of fraud, abuse, or misrepresentation, and to refuse future orders from customers who file such claims. Repeated claims from the same customer, claims contradicted by carrier tracking or delivery records, and claims accompanied by demonstrably altered photographs or lab reports will be denied and may result in account restriction.
5.10 Governing Law and Dispute Resolution
This Returns & Refund Policy is governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law principles. Any dispute arising out of or relating to this Policy is subject to the arbitration, class-action waiver, and forum provisions in §1.16 of the Biopunk Peptides Terms & Conditions, which are incorporated by reference into this Policy.
5.11 Contact
For questions about this policy:
Website: biopunkpeptides.com
Email: [email protected]
Mailing Address:
Biopunk Labs LLC
30 N Gould St. #36251
Sheridan, WY 82801